Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and protect your personal information when you use our wine tasting reservation platform (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, phone number)
• Profile information (preferences, dietary restrictions, wine preferences)
• Reservation details (dates, times, party size, special requests)
• Payment information (credit card details, billing address)
• Communication records (customer service interactions, reviews)

2.2 Information We Collect Automatically

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Location information (with your permission)
• Cookies and similar tracking technologies

2.3 Information from Third Parties

• Social media platforms (when you choose to connect accounts)
• Partner wineries and venues
• Payment processors
• Marketing partners

3. How We Use Your Information

• Process and manage your wine tasting reservations
• Communicate with you about your bookings and account
• Provide customer support and respond to inquiries
• Send you promotional offers and marketing communications (with consent)
• Improve our services and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations
• Personalize your experience and recommendations

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with third-party service providers who assist us in operating our platform, including:

• Payment processors
• Cloud hosting providers
• Email service providers
• Analytics providers
• Customer support platforms

4.3 Partner Wineries

We share reservation details with the wineries and venues where you book tastings to facilitate your experience.

4.4 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

6.1 Account Management

You can access, update, or delete your account information through your profile settings.

6.2 Communication Preferences

You can opt out of marketing communications by following the unsubscribe instructions in our emails or updating your preferences.

6.3 Data Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your information
• Restrict processing
• Data portability
• Object to processing

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage your cookie preferences through your browser settings.

8. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary based on the type of information and applicable laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

10. Children's Privacy

Our service is not intended for individuals under the age of 21 (or the legal drinking age in your jurisdiction). We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: